This Privacy Policy explains how FocusFrame Studio collects, uses, discloses, stores, and protects personal data in connection with its website and photography services in Singapore.
We use personal data to respond to inquiries, assess project scope, prepare quotes, plan sessions, confirm bookings, review reference materials and shot lists, manage production, organize proof galleries, deliver edited files, process payments, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, file transfer, payment processing, scheduling, storage, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where necessary to comply with law, lawful requests, court orders, or regulatory obligations, or to protect our rights, property, users, or operations.
Use the contact details below for privacy questions, requests, or complaints about this policy.
We may collect contact details, inquiry content, booking information, project specifications, reference materials, shot lists, product details, payment-related records, proofing feedback, and delivery preferences. We may also process technical data such as device information, browser data, and basic usage logs when you use the website.
We receive personal data from contact forms, email, phone calls, planning calls, booking discussions, reference and shot list submissions, proof review exchanges, and file delivery communications. Some technical data is collected automatically through the website and related systems.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookie categories may change as the website and its functions change.
You may manage cookies through your browser controls and, where available, site-level preferences. Blocking some cookies may affect form handling, session continuity, or basic site functions.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion of data that is no longer needed. You may also object to certain processing or ask for clarification about how your data is handled.
To protect privacy, we may ask for information needed to verify a request and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where appropriate.
We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, project management, file delivery, recordkeeping, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it where appropriate.
The updated version will apply from the stated effective date. If a change is material, we will take reasonable steps to make it visible on the website or through another suitable notice method.
